Your Questions, Answered

We provide flexible business support across three core areas: Business Support, Content & Copy, and Project Support. That might include managing your inbox and diary, customer service, creating website or newsletter content, supporting a podcast, coordinating projects or simply taking care of the day-to-day tasks that keep your business moving.

If you're not sure whether we can help, just ask. Every business is different, and we’ll always let you know honestly if we’re the right fit.

It all starts with a conversation.

Once you've been in touch, we'll arrange an initial - no obligation - call to chat about your business, what you're looking for and where you could use support. If it feels like a good fit, we’ll put together a tailored proposal and we can agree what working together looks like.

Because every business is different, we don't offer one-size-fits-all packages.

Some clients need ongoing monthly support, while others need help with a one-off project or a few hours each month. Once we understand what you're looking for, we’ll provide a bespoke quote based on the level of support you need.

AI is a brilliant tool and we use it where it genuinely adds value. But great business support is about much more than completing tasks.

We take the time to understand your business, your priorities and the way you like to work. That means we can anticipate what you need, communicate in your voice, build trusted relationships with your clients and provide thoughtful support that's shaped around you - not just your to-do list.

We like to think of ourselves as an extension of your business rather than an outside service.

Our approach is calm, organised and collaborative. We take the time to understand how you work, communicate openly and look for ways to make your day-to-day feel a little lighter. Whether we're working together every week or on a one-off project, our aim is always the same: to provide thoughtful support you can rely on.

Yes! Estuary Works was inspired by our founder, Lisa’s, home in Essex, but we work remotely with businesses across the UK. If you're local, or your project would benefit from meeting in person, we are always happy to arrange that too. Whether we're working remotely or face to face, our approach stays the same: thoughtful, collaborative and tailored to the way you work.

Not at all. Some clients work with us on a regular retainer, while others come to me for one-off projects or support during particularly busy periods.

Don’t worry, we’ll find an arrangement that works for your business.