Privacy Policy

Last updated: 15 July 2026

At Estuary Works, I believe trust is built through clear communication - and that includes being open about how your personal information is collected and used.

This Privacy Policy explains what information I collect, why I collect it, how it's stored, and your rights under UK data protection law when you visit this website or get in touch about working together.

Who I Am

Estuary Works is the trading name of Lisa Wright, based in Essex, United Kingdom.

For the purposes of UK data protection law, I am the Data Controller of the personal information collected through this website.

If you have any questions about this Privacy Policy or the way your personal information is handled, you can contact me at:

Email: [your email]

Correspondence Address: [your address]

What Information I Collect

Depending on how you interact with Estuary Works, I may collect the following information:

Information you choose to provide

When you contact me through the website, by email or during the course of working together, you may provide:

  • Your name

  • Email address

  • Telephone number (if provided)

  • Business name

  • Information about your enquiry

  • Any documents or files you choose to send

You are under no obligation to provide this information, but I may be unable to respond to your enquiry or provide my services without it.

Information collected automatically

Like most websites, this site may automatically collect limited technical information, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the website

  • Referring website

This information is collected using cookies and website analytics to help improve the performance and usability of the website.

How I Use Your Information

Your information is only used where there is a legitimate reason to do so.

This may include:

  • Responding to your enquiry

  • Providing the services you've requested

  • Preparing quotations or proposals

  • Managing our working relationship

  • Sending invoices

  • Keeping business records

  • Improving the website

  • Meeting legal and accounting obligations

I will never sell your personal information to third parties.

Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), I rely on one or more of the following lawful bases:

Contract
Where processing is necessary to provide services you've requested.

Legitimate Interests
To communicate with prospective clients, manage my business and improve my services.

Legal Obligation
Where I'm required to keep information for accounting, taxation or other legal purposes.

Consent
Where you've specifically agreed, for example if you subscribe to future marketing communications (should these become available).

How Long I Keep Your Information

I only keep personal information for as long as necessary.

Generally:

  • Enquiries that do not become clients are retained for up to 12 months.

  • Client information may be retained for up to six years to comply with UK tax and accounting legislation.

Once information is no longer required, it is securely deleted.

Sharing Your Information

I only share personal information where necessary to operate my business.

This may include trusted service providers such as:

  • Squarespace (website hosting)

  • My email provider

  • Accounting software

  • Secure cloud storage

  • Payment providers

These organisations only process information on my behalf where necessary and are required to protect your information appropriately.

I do not sell or rent personal information to third parties.

International Transfers

Some of the third-party services I use may process or store information outside the United Kingdom.

Where this happens, I ensure appropriate safeguards are in place in accordance with UK GDPR.

Cookies

This website uses cookies to help it function properly and to understand how visitors use the site.

Cookies may be used to:

  • Remember your preferences

  • Improve website functionality

  • Measure website performance

  • Understand visitor behaviour through analytics

Where required, you will be asked for your consent before non-essential cookies are placed on your device.

You can manage or disable cookies through your browser settings at any time.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your information

  • Request restriction of processing

  • Object to certain processing activities

  • Request a copy of your information in a portable format (where applicable)

  • Withdraw consent where consent has been relied upon

If you would like to exercise any of these rights, please contact me using the details above.

Keeping Your Information Secure

I take reasonable technical and organisational measures to protect the personal information I hold against unauthorised access, loss or misuse.

While no website or online service can guarantee absolute security, I work with trusted providers and follow good security practices to help keep your information safe.

Third-Party Websites

This website may contain links to external websites.

I am not responsible for the privacy practices of those websites and recommend reading their privacy policies before providing any personal information.

Changes to This Policy

I may update this Privacy Policy from time to time to reflect changes in the law or the way Estuary Works operates.

The latest version will always be available on this page, together with the date it was last updated.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Lisa Wright
Trading as Estuary Works

Email: [your email]

Complaints

If you have concerns about how your personal information has been handled, I'd appreciate the opportunity to resolve them first.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information about your rights and how to make a complaint can be found on the ICO website:
https://ico.org.uk